Re: OME System Update Failure

Jason,

   We need to capture BIOS logs to debug/root cause the issue. Please call Dell Tech Support (800-945-3355) and provide the logs by following these steps:

1.            Extract dup by running the command  “BIOS_VHP27_WN32_1.11.0.EXE /s /e=c:\extract_dir” .

2.           Change to extracted directory by running “cd c:\extract_dir”.

3.           Create an empty file called smaldebuglog [without extension] by running “echo “” > smaldebuglog” .

4.           Copy the payload directory up one level by running “copy payload\*.*   .  “

5.           run “biosie -u -d updatelog.txt > update.xml" for  update.

6.           Attach inv.xml, update.xml,updatelog.txt,  SMAL_DBG.log, package.xml and Dell customer logs from directories:

c:\ProgramData\Dell\UpdatePackage\log\ and

c:\ProgramData\Dell\UpdatePackage\log\support .

We have root caused the issue w/ Network_Firmware_H15FK_WN_7.2.20_A00.EXE to unsupported installation parameters. Dell internal team is working on this issue and should have an update in couple of weeks.

Thanks,

Raj Shresta