Hi hiltonmartin,
There are a set of Services which has to be started. These are required by the printer to communicate with the computer.
Perform the steps below and ensure that the services required are started:
- Press the “Windows + R” to launch the run window.
- Type “Services.msc” in the run window and hit the Enter key.
Right click each service mentioned below, click properties. Set the startup type as “Automatic” from the drop down menu and click “Start”. Please click “Apply” to save the changes.
The services to be enabled are:
- Human Interface Devices (HID).
- Printer Spooler.
- RPC (Remote Procedure Call).
- RPC Locator (Remote Procedure Call Locator).
- Windows image acquisition (WIA).
- Windows Installer.
After starting the services, restart the computer and check.
Please post the results.